Last Updated: May 17, 2016
You may contact us at any address or number that we have provided to you, or, as a general matter, at the following:
River Rock Outfitter
915 Sophia Street
Fredericksburg, Virginia 22401
Information Collection – General
Generally, it is our policy not to request or collect especially sensitive personal information, such as religious preferences, racial or ethnic background or other similar forms of data.
We collect personally identifiable information that you provide to us over the Internet (especially via our website, generally located within our address under the domain riverrockoutfitter.com (our “Sites”)), by email, regular mail, or by phone, from third parties that give your information to us, via our participant agreement and waiver forms, through smartwaiver.com and through other legal means. For the purposes set forth in greater detail below, we may collect information in any of the following categories: your name, physical address, email address, phone numbers, date of birth, personal interests, information regarding your interest and use of our services, your occupation, background information relevant to your applications (if you submit any) and other information relevant to responding to your inquiries and providing services to our members and business partners. If you are a member, we may collect financial information from you, such as credit card numbers, billing addresses, expiration dates, and etc., in order to facilitate the billing and payment of your accounts. If a third party provides us your information, we generally take reasonable steps to establish that the third party had the authority to provide such information to us.
For information you submit to us, we attempt to notify you which categories of information are required and which are optional. If you do not wish to provide us information that we request, then you should not provide such information. However, please be aware that if you do not provide us with certain information that we require, then we may not be able to respond to your requests, process your applications, bill or pay you in accordance with your proposed contracts with us, or provide you complete services. If you have any concerns about the nature of the information we collect, you may contact us at the above address, or as set forth below.
Certain Other Forms of Information Collected on the Internet
If you use our Sites, we may collect non-personally identifiable information about your use of the Sites (such as IP addresses, domains, browser type and version, and operating system) (“Use Data”).
To enable features at the Site, we may assign one or more ‘cookies’ to your Internet browser. Cookies, among other things, speed navigation though our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a Web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the Web server know if you have previously visited the Web page. Cookies by themselves cannot be used to find out the identity of any user. Most browsers are initially set to accept cookies. You can set your browser to notify you when you have received a cookie, giving you the opportunity to decide whether to accept it. You have the option to reject our cookies and still use our Sites, but you may not be able to access or use some of the features we offer on our Sites (including certain members-only functions and functions with respect to our referral programs).
Like most standard website servers, we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.
Clear GIFs (Web Beacons/Web Bugs)
We employ a software technology called clear GIFs (a.k.a. Web Beacons/Web Bugs), which help us better manage content on our Site by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. In addition, we may use clear GIFs in our HTML-based emails to let us know which emails have been opened by the recipients.
Use of Information
Use to Fulfill Our Obligations and Your Requests
We will use your personal information to provide you with any information you request from us, including sales and marketing materials, and to address any communications that you may have initiated or authorized.
We will also use your information to fulfill our obligations to you pursuant to any contracts or agreements that you may enter into with us, or in connection with any of our programs, events or promotions in which you register or participate.
We may also use your information to provide assistance or support with respect to your use of our services or Sites, to troubleshoot problems and to resolve disputes that may arise. Further, we may use your information to improve our content, advertising or services, or to analyze trends or to customize the display or format of our marketing content or Sites.
From time to time, we may send you information about our services and offerings, and about certain products and services of selected third parties, in which we think you may be interested.
We will not use your information or send you information if you have notified us of your preference not to have your information so used, or not to receive such information, or when we are prohibited by law from doing so.
Sharing of Information
For the purposes described above and to the extent permitted by law and regulations, we may share your personal identification information with the following categories of entities:
- Third parties that perform information processing on our behalf, such as companies that manage our membership-wide emails, that conduct surveys for member satisfaction, that perform background checks, that help us send information regarding companies, products or services in which we believe you may be interested, or that provide analyses of use of our services or Sites.
- Third parties that perform on our behalf, or that help us perform, our contractual obligations to you.
- In response to a request by law enforcement or other governmental personnel or court order or subpoena; if we are under a legal obligation to do so; to protect the integrity of our company if we believe that a user has committed unlawful or otherwise harmful acts; to protect our interests in connection with a legal proceeding; in emergency situations to protect health or safety; if we believe such disclosure is in your vital interest; or if we obtained your information from public sources.
Use of Use Data and other Internet-Based Information
We use aggregated (i.e. non-personally identifiable) Use Data for purposes of site administration and to compile information about usage of our Sites and services. We may share aggregated information (which does not contain your personally identifiable information) with third parties, such as marketing partners.
We may combine personally identifiable information with Use Data to help us serve you better in connection with your use of our services or Sites, and to respond to your requests for technical assistance (e.g., we may record which Web browser you use in order to help respond to your questions with difficulties using our Sites).
We have taken appropriate technical and organizational measures to help prevent unauthorized access, maintain data security, and to make proper use of the information that we collect; however, no transmission of data over the Internet is guaranteed to be completely secure and we cannot guarantee the security of any information you provide to us. For example, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we do not promise or guarantee, and you should not expect, that your personally identifiable information or communications with us will always remain private.
Modifying or Deleting Personal Information
We intend to keep your information accurate and up to date. You have the opportunity to review and correct any of your information that we may have, or to restrict the uses we make of your information.
In order to review or correct your information that we have on file, please take the following steps:
- Contact us via email at [email protected]
- Give us your name and email address, together with any information that might help us more effectively serve or communicate with you
- Let us know how we can help you—if you would like to review your information, etc.
- Let us know the most convenient way for us to communicate with you (email, phone, etc.)
Our Sites and services are not directed toward individuals under 18 years old (“Minors”) nor do we knowingly collect information from Minors.
Our Sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information.
Additional Contact Information
Effective date of this policy: May 17, 2016.